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Regent Debuts New Guest Enhancements

3/28/2019

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(PRESS RELEASE)_Miami (Mar. 28, 2019) – Regent Seven Seas Cruises®, the leading luxury ocean cruise line, today announced three guest experience enhancements.
​
  • The cruise line is nearly doubling internet bandwidth size across its fleet by January 2020. Significantly increasing bandwidth compared to 2018 will make free internet surfing more enjoyable for Regent guests as the internet will be faster and even more reliable on all devices. Guests will begin to benefit from bandwidth expansion starting April 2019. Signing on to Wi-Fi will be smoother through a log-in webpage that appears when guests connect to the ship’s network, and guests will have a more streamlined log-in process enabling unlimited complimentary and effortless web surfing.”
  • Free unlimited valet laundry service for guests sailing in Master and Grand Suites. All guests who sail in a Master Suite or Grand Suite on the cruise line’s ships will enjoy the added benefit of free unlimited valet laundry service starting in April 2019.
  • A new Digital Guest Survey will help Regent track guest experiences and feedback in real-time. The digital survey replaces end-of-cruise paper guest satisfaction questionnaires. Guests may easily provide feedback through this web-based questionnaire during the voyage and the feedback is automatically sent to the ship’s officers and company leaders in Miami. This new system will be deployed fleetwide by October 2019.

“Nearly doubling bandwidth provides Regent guests with an even faster and easier free internet experience to stay in touch and share their travel experiences with their family, friends and business associates at home while sailing around the world,” says Jason Montague, Regent Seven Seas Cruises president and chief executive officer. “Across our fleet we continue to refine the small details, such as creating a faster internet, including free valet laundry service for Master and Grand Suite guests, and deploying a tool for real-time guest feedback. This significant investment demonstrates our commitment to providing guests with an unrivaled experience.” 

These three initiatives are Regent’s latest guest experience enhancements. Over the past year Regent has completed a $125 million fleet refurbishment program, unveiled its 2020-2021 Voyage Collection with 167 itineraries and new ports, introduced new relaxed outdoor evening dining fleetwide at the Pool Grill, debuted the most immersive luxury Cuban voyage itineraries, and revealed Go Local Tours and Regent Choice small group shore excursions – all while readying to launch its fifth ship, Seven Seas SplendorTM, in February 2020.


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  • Home
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    • Eats >
      • Belle's Bar and Grill
      • Elisabetta's
      • Oliv Pit Athenian Grille
      • Cupcakes >
        • Lady Bug Cupcakes
    • News >
      • 2019 North Palm Beach Fireworks Show
      • 2018 Palm Beach Holiday Boat Parade
      • Brightline >
        • Brightline Dino Train
        • Polar Express 2019
        • Breezin' on Brickell
        • Brightline Day Trips: Frost Science Museum
        • A Trip on Brightline
        • Brightline Select Service
        • Brightline Tasting Train
        • Brightline Train Unveiling
        • Brightline Topping Out
        • The Polar Express Train Ride
        • Richard Branson at Brightline
      • David Drebin
      • Downton Abbey Exhibit
      • The Lubben Brothers
      • History >
        • 25th Anniversary
        • 50th Anniversary
      • North Palm Beach Country Club
    • Weather >
      • Hurricane Readiness
  • Cruise News
    • Cruise Compete
    • Atlas World Navigator >
      • Atlas World Navigator Part Two
    • Azamara Quest
    • Bahamas Paradise Cruise Line >
      • Grand Celebration Cruise
      • Grand Classica Inaugural Cruise
    • Carnival Cruise Line Stories >
      • Carnival Cuba Cruises
      • Carnival Horizon >
        • Carnival Horizon Pig and Anchor
      • Carnival Liberty
      • Carnival Mardi Gras
      • Carnival Sunrise >
        • Carnival Sunrise Cruise to Bermuda
        • The Chef's Table on Carnival Sunrise
      • Carnival Studios >
        • Carnival Studios - Behind the Scenes Tour
      • Carnival Victory
      • Carnival Vista >
        • Carnival Vista Craft Beer
    • Celebrity Apex Cruise >
      • Celebrity Apex
    • Crystal Serenity Holiday Cruise - The Beginning >
      • Crystal Serenity - Grand Turk
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      • Harmony of the Seas - The Fine Line
      • Harmony of the Seas - 1887
      • Harmony of the Seas - Bionic Bar
      • Harmony of the Seas - Pre-Cruise Coverage
    • Cunard's Jackie Chase >
      • History of Cunard
    • MSC Seaside >
      • MasterChef at Sea
    • Oceania Riviera
    • Queen Mary in Long Beach
    • River Cruising in Germany - The Ms. River Splendor >
      • River Cruise in Germany -- Mainz and Koblenz
      • River Cruising in Germany - The Romantic Rhine
      • River Cruise in Germany - Heidelberg
      • River Cruising in Germany - Wurzburg
      • River Cruising in Germany - Bamberg
      • River Cruising in Germany - Nuremberg
      • River Cruising in Germany - Regensburg
    • Scarlet Lady - Virgin Voyages
    • SeaTrade Cruise Global 2019
    • Symphony of the Seas - Miami Inaugural Voyage >
      • Symphony of the Seas - Ultimate Family Suite
      • Symphony of the Seas - Showtime
      • Symphony of the Seas - Perfect Day at Coco Cay
      • Symphony of the Seas - Photo Gallery
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    • Cora
    • Gigi in the 561 Interviews
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      • AtmosFX Digital Decorations
      • Calypso Cruise
      • Pumpkin Patch 2017
      • Reindeer Games
      • River Paddle Event
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      • Life in the UK - Bath, England
      • Life in the UK - Croquet
      • Life in the UK - Music in Russia
      • Life in the UK - Sri Lanka
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      • Life in the UK - US Embassy
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    • Empire State Road Trip
    • Flagler Museum
    • The Florida Keys >
      • Key West
      • The Hemingway House and Museum
    • Joe Cartwright - Travel Writer >
      • Beartooth Highway
      • North Cascades National Park
      • A Visit to the Philippines
      • Grand Canyon National Park
      • Glacier National Park
      • Yellowstone National Park
      • Hiking in Bear Country
      • Crater Lake National Park
      • Albuquerque Balloon Fiesta
      • The Kerrville Folk Festival
      • Building Hope in the Rio Grande Valley
    • Island Destinations
    • Lake Okeechobee Picnic
    • October Odyssey >
      • Cartagena, Columbia
      • Panama Canal
      • Antigua, Guatemala
      • Cabo San Lucas
      • Birds and Bees Speakeasy in Los Angeles
      • We Love LA
      • Coast Starlight
      • Napa Wine Tour
      • California Zephyr
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      • Road Trip! - Verde Canyon Railroad
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      • Road Trip! Tombstone, Arizona
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      • Unknown Yellowstone - Mt. Washburn
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      • Unknown Yellowstone - Avalanche Peak
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