(PRESS RELEASE)_NEW ALBANY, Ind., March 25, 2020 – American Queen Steamboat Company (AQSC), A Hornblower® Company, announced that it will extend its temporarily suspended operations across all boats through May 16, 2020. The decision to extend the suspension reflects the evolving nature of the COVID-19 pandemic and the continued wide-spread governmental restrictions across ports, cities and public institutions.
AQSC thanks its guests, travel agent partners, vendors and team members for their patience and understanding during this rapidly developing situation. The company will continue to work closely with the U.S. Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), among others to prepare for sailings to resume when it is appropriate and safe to do so.
“During this unprecedented time, we are vigilantly monitoring the situation to put policies and procedures in place with the guidance from health agencies,” shares John Waggoner, founder and CEO of American Queen Steamboat Company. “Our desire to deliver extraordinary experiences to guests remains the same and we encourage you to stay positive and know that we will emerge as a stronger, more determined and more successful company.”
For the 20 sailings that this has impacted between April 11 and May 16, 2020, AQSC is contacting all guests and travel agents regarding their upcoming cruises and available options. For guests that are booked during this time, the company will be providing a future cruise credit for 125% of the cruise fare for those guests impacted from this action.
To view a message from John Waggoner and learn more about the flexible change policy, please visit https://www.americanqueensteamboatcompany.com/contact-us/alerts/.
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