Crystal's Success Tied to The Crew

Hotel Director Hubert Buelacher onboard Crystal Serenity
(Photo by Gerry Barker)

By GERRY BARKER
Splash Magazines Worldwide

Since its beginnings in the late 1980s, Crystal Cruises has been among the most honored and awarded cruise lines in history. And the secret to their success is not-so-secret: Their service. Just ask Hubert Buelacher, a 40-year veteran of the hospitality industry, now serving as hotel director on Crystal Serenity.

“The hallmark of Crystal has been, and always will be, the crew,” he said in an interview during a recent sailing from Miami to Puerto Rico.

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