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​BLOG

First Digital Travel Summit Set June 20

6/6/2019

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(PRESS RELEASE)_FT. LAUDERDALE, FLA. – OZ, a global consulting company enhancing customer experiences through digital wizardry, has announced its first annual CXDX Summit for travel and hospitality leaders in Florida. The event will be held at the historic rooftop lounge and terrace of the W Hotel in Miami on June 20, 2019. The summit will showcase the latest digital innovations and transformations (DX) that are driving superior customer experiences (CX) in the travel and hospitality industry. The event will host industry leaders such as Royal Caribbean International, American Airlines,  Orange Lakes Resorts, Red Lobster, Willis Lease Financial and more, all of which are transforming CX through groundbreaking digital services and solutions, as well as an interactive area with stunning demonstrations of virtual reality (VR), augmented reality (AR) and RFID technology, and a fascinating wine tasting hosted by Zeitgeist Cellars.

Sessions from industry heavyweights include:
  • Platinum sponsor Medallia, the global experience management leader, will host a session on CX
  • Keynote from Roy Barnes, President of Blue Space and former SVP of Customer Experience and Development for Marriott Vacation Club International, who will discuss how companies can integrate digital innovation into CX
  • Norwegian Cruise Line’s Mobile Strategy and Digital Engagement leader Jonathan Stephen will participate on a panel of experts who will take an inside look into the digital innovations that drive CX in the travel industry and the future digital innovations that will impact CX

“We’re excited to bring industry leaders together to talk about the digital innovations that are driving their businesses forward. Customer experience could not be more important for the travel and hospitality industry, and attendees will have a chance to see how leading global companies are doing things right,” said Amjad Shamim, CEO of OZ. “With our extensive experience helping travel and hospitality companies transform CX, this event is the perfect curation of how companies are leveraging today’s solutions and what’s possible with tomorrow’s technology.”

 In addition to the speaking sessions, there will be an interactive zone where attendees can experience what’s possible when companies take a creative, strategic approach to digital experience (DX). OZ will showcase new applications of AR, VR, mixed reality and wearables. Attendees can move around a resort, check out the different activity and service offerings, make reservations at a restaurant, interact with a virtual host, and immerse themselves in a far-away destination.

The event will conclude with a wine tasting food pairing and speaking session from Napa Valley-based Zeitgeist Cellars. Renowned vintner and owner Mark Porembski will discuss how digital innovations are changing the wine growing process.

This event is open to all individuals who are looking to enhance the CX in the travel and hospitality industry. Space is limited and guests must be registered on a first come, first serve basis. To reserve your complimentary spot, please RSVP here.

To learn more about OZ, please visit FollowOZ.com.

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      • 2018 Palm Beach Holiday Boat Parade
      • Brightline >
        • Brightline Dino Train
        • Polar Express 2019
        • Breezin' on Brickell
        • Brightline Day Trips: Frost Science Museum
        • A Trip on Brightline
        • Brightline Select Service
        • Brightline Tasting Train
        • Brightline Train Unveiling
        • Brightline Topping Out
        • The Polar Express Train Ride
        • Richard Branson at Brightline
      • David Drebin
      • Downton Abbey Exhibit
      • The Lubben Brothers
      • History >
        • 25th Anniversary
        • 50th Anniversary
      • North Palm Beach Country Club
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      • Carnival Horizon >
        • Carnival Horizon Pig and Anchor
      • Carnival Liberty
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        • Carnival Sunrise Cruise to Bermuda
        • The Chef's Table on Carnival Sunrise
      • Carnival Studios >
        • Carnival Studios - Behind the Scenes Tour
      • Carnival Victory
      • Carnival Vista >
        • Carnival Vista Craft Beer
    • Crystal Serenity Holiday Cruise - The Beginning >
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      • Crystal Serenity - St. Maarten
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      • History of Cunard
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    • Oceania Riviera
    • Queen Mary in Long Beach
    • River Cruising in Germany - The Ms. River Splendor >
      • River Cruise in Germany -- Mainz and Koblenz
      • River Cruising in Germany - The Romantic Rhine
      • River Cruise in Germany - Heidelberg
      • River Cruising in Germany - Wurzburg
      • River Cruising in Germany - Bamberg
      • River Cruising in Germany - Nuremberg
      • River Cruising in Germany - Regensburg
    • SeaTrade Cruise Global 2019
    • Symphony of the Seas - Miami Inaugural Voyage >
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      • Symphony of the Seas - Showtime
      • Symphony of the Seas - Perfect Day at Coco Cay
      • Symphony of the Seas - Photo Gallery
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      • Pumpkin Patch 2017
      • Reindeer Games
      • River Paddle Event
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      • Life in the UK - Croquet
      • Life in the UK - Music in Russia
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      • Life in the UK - US Embassy
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      • The Hemingway House and Museum
    • Joe Cartwright - Travel Writer >
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      • North Cascades National Park
      • A Visit to the Philippines
      • Grand Canyon National Park
      • Glacier National Park
      • Yellowstone National Park
      • Hiking in Bear Country
      • Crater Lake National Park
      • Albuquerque Balloon Fiesta
      • The Kerrville Folk Festival
      • Building Hope in the Rio Grande Valley
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      • Panama Canal
      • Antigua, Guatemala
      • Cabo San Lucas
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      • Napa Wine Tour
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      • Unknown Yellowstone - Mt. Washburn
      • Unknown Yellowstone - Specimen Ridge
      • Unknown Yellowstone - Avalanche Peak
      • Unknown Yellowstone - Divide Creek
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