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Keeping the food and drink great at 3800

5/1/2016

 
PictureGiovanni Isaza (Photo: North Palm Beach Life)
Writing about 3800 Ocean at the Marriot Resort on Singer Island is almost, not quite, as much fun as partaking of the great food and drink.

The guys on the frontlines, the smiling faces taking care to make us feel welcome, are only part of the story.

Working diligently behind the scenes to help insure things are clicking like, well, clockwork, are the more covert cogs. The staff, so efficient, they make it all seem effortless to the customers.

So, from backstage, we pull Giovanni Isaza, Food and Beverage Supervisor, into the spotlight of center stage.

Like a blur, he buzzes around the fringes of the scene at 3800. 

With quiet efficiency, he checks in with staff, almost unnoticed .. .except his quiet good-looks and engaging smile make it impossible for him to go unnoticed.

He exudes an air of calm as he speaks in hushed tones with staff. He is unobtrusive, yet there for the team.

Although extremely busy, he recently agreed to a little sit-down with me.

Even though he was taking a few minutes with me, he seated himself so he could keep an eye on the area, and several times was needed to answer staffing questions.

But then, very politely gave me his undivided attention and I quizzed him on supervising such a constantly spinning cog as food and beverage. Just how did he deal with the frenzy and occasional calm that comprises the hospitality business?

"Just work and treat everyone with respect. It is everything." Isaza said.

Apparently, that simple formula is working out for him.

After a stint in the Air Force, he began a new journey as a server. Quickly, he realized the hospitality field was meant for him, and he worked his way up to management.

"I enjoy all aspects of the job," Isaza said, with a sincere smile.

Even during the hectic months in the Palm Beaches, he enjoys what he does.

"Yes, things get hectic during season. It's busy, busy, busy. But, we have a great family feeling here, and we try to engage with the guests."

After I offered my opinion of the consistent level of good service we have received at 3800, he nodded, and said, "Yes, we really have the A-Team at the bar."

When he is not busy helping to keep food and beverages flowing at the Marriott, he spends time relaxing at home with his two dogs.

"They are my life."

Regarding his own personal taste in beverages, when asked there was no hesitation.

"Pinot Noir."

Giovanni Isaza, you have good taste! --Pam

Al
11/20/2016 07:04:30 pm

I've been to 3800 several times before, and never left without thoroughly enjoying myself. Thanks Giovanni for all your hard "behind the scenes" work. I now realize it's your attitude that I see emulated in the staff there which keeps me coming back! Marriott should give you a raise.


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  • Home
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    • Cruise Compete
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    • Gigi in the 561 Interviews
    • Cora
    • My Father's Tales >
      • My Father's Tales - Photo Album
  • Blogs
    • Gerry Pronounced Gary
    • Rock and Roll Rewind
    • Susan Goldfein -- Blog >
      • Susan Goldfein
  • Video
  • Travel
    • Snaps >
      • Snaps - Page 2
    • Island Destinations
    • October Odyssey >
      • Cartagena, Columbia
      • Panama Canal
      • Antigua, Guatemala
      • Cabo San Lucas
      • Birds and Bees Speakeasy in Los Angeles
      • We Love LA
      • Coast Starlight
      • Napa Wine Tour
      • California Zephyr
      • California Zephyr Part Two
      • Chicago
      • Amtrak Capitol Limited
      • Washington DC
    • Pam - Traveling in Style
    • Road Trip! >
      • Road Trip! -- Tucumcari, New Mexico
      • Road Trip! -- The Painted Desert
      • Road Trip! - Sedona, Arizona
      • Road Trip! - Sedona Wineries
      • Road Trip! Tonto Natural Bridge State Park
      • Road Trip! - Mogollon Rim
      • Road Trip! - Verde Canyon Railroad
      • Road Trip! - Jerome, Arizona
      • Road Trip! - California
      • Road Trip! - Palm Springs Celebrity Tour
      • Road Trip! - Palm Springs Aerial Tramway
      • Road Trip! - Festival in Palm Springs
      • Road Trip! - Willcox, Arizona and Apple Annie's Orchard
      • Road Trip! Willcox Wineries
      • Road Trip! Chiricahua National Monument
      • Road Trip! Tombstone, Arizona
      • Tombstone, Part Two
      • Road Trip! - Epilogue
    • Traveling With Joe >
      • Beartooth Highway
      • North Cascades National Park
      • A Visit to the Philippines
      • Grand Canyon National Park
      • Glacier National Park
      • Yellowstone National Park
      • Hiking in Bear Country
      • Crater Lake National Park
      • Albuquerque Balloon Fiesta
      • The Kerrville Folk Festival
      • Building Hope in the Rio Grande Valley
    • Unknown Yellowstone >
      • Unknown Yellowstone - Heart Lake
      • Unknown Yellowstone - Summit Lake
      • Unknown Yellowstone - Shoshone Lake
      • Unknown Yellowstone - Grizzly Lake
      • Unknown Yellowstone - Riddle Lake
      • Unknown Yellowstone - Pelican Cone
      • Unknown Yellowstone - Mt. Washburn
      • Unknown Yellowstone - Specimen Ridge
      • Unknown Yellowstone - Avalanche Peak
      • Unknown Yellowstone - Divide Creek
  • Contact
    • Pamela Barker - Author
    • The Story of StarText
  • Search